FAQ

Frequently Asked Questions (FAQ)

Q: What are your shipping options?
A: We offer two shipping options within South Africa:
- Standard Shipping: Delivery within 3-5 business days.
- Express Shipping: Delivery within 1-2 business days.

Q: How can I track my order?
A: Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery until it reaches your doorstep.

Q: Do you ship internationally?
A: At this time, we only ship within South Africa. We do not offer international shipping.

Q: How long does it take for my order to arrive?
A: Delivery times depend on the shipping option you choose:
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-2 business days.

Q: Can I change my shipping address after placing an order?
A: Unfortunately, we cannot change the shipping address once an order has been placed. Please ensure that the shipping address provided during checkout is accurate.

Q: What should I do if my order hasn't arrived?
A: If your order has not arrived within the specified timeframe, please contact our customer service team. We will investigate the issue and provide you with assistance as soon as possible.

Q: Can I return or exchange an item?
A: Yes, we offer returns and exchanges within 30 days of purchase. Please refer to our Returns & Exchanges policy for more information on eligibility and procedures.

Q: How can I contact customer service?
A: You can contact our customer service team via email at support@prestigejewelrystore.com or by phone at [phone number]. Our team is available to assist you during our business hours from [opening hours].